Personal profile
University profile
Dr. Esther Kim has a Ph.D. from the University of Nevada, Las Vegas in Hospitality Management. Her undergraduate degree is in hospitality management from Sejong University in Seoul, South Korea and she received her MS degree from Purdue University.
Dr. Kim’s experience includes management positions in lodging operations at Marriott hotels, revenue management and corporate planning at the Millennium Hotels and Resorts Group and hotel distribution channel management at SHR.
Her research interests include consumer behavior in e-commerce and revenue management. Dr. Kim has received research awards, including the Best Paper, 25th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. She has published work in the Journal of Services Marketing, International Journal of Contemporary Hospitality Management, Journal of Travel Research, and Cornell Hospitality Quarterly.
Research interests
consumer behavior in e-commerce and revenue management
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
-
SDG 12 Responsible Consumption and Production
Fingerprint
- 1 Similar Profiles
Collaborations and top research areas from the last five years
Research output
- 14 Article
-
Empathetic language in AI travel services: the moderating effects of system adaptivity and AI disclosure on user intentions
Kim, E. J., Kim, E. L. & Kim, M., 2026, In: Current Issues in Tourism. 29, 8, p. 1455-1463 9 p.Research output: Contribution to journal › Article › peer-review
1 Link opens in a new tab Scopus citations -
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering
Kim, E. J., Lee, S., Kim, E. L. & Kim, M., 2025, (Accepted/In press) In: International Journal of Contemporary Hospitality Management.Research output: Contribution to journal › Article › peer-review
2 Link opens in a new tab Scopus citations -
Optimizing food delivery sustainability: the roles of nudging and choice architecture in promoting carbon-free delivery and reusable containers
Kim, E. L., Cain, L. & Kim, E. J., 26 Aug 2025, In: International Journal of Contemporary Hospitality Management. 37, 8, p. 2737-2756 20 p.Research output: Contribution to journal › Article › peer-review
1 Link opens in a new tab Scopus citations -
The Effects of Restaurant Cancellation Policies and No-Show Awareness Campaigns on Reservation Behaviors
Kim, E. L., Tang, J., Kim, M. & Kim, E. J., May 2025, In: International Journal of Consumer Studies. 49, 3, e70069.Research output: Contribution to journal › Article › peer-review
Open Access1 Link opens in a new tab Scopus citations -
Tackling no-shows in fine dining: insights into cancellation policies and consumer awareness campaigns
Kim, E. L. & Tang, J., Oct 2024, In: Journal of Revenue and Pricing Management. 23, 5, p. 423-434 12 p.Research output: Contribution to journal › Article › peer-review
Open Access1 Link opens in a new tab Scopus citations