Adoption of information technology policies in the tourism sector in the era of WEB2.0

Constantine Coutras, Eleanna Kafeza, Irene Kafeza

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In this work we look at the impact of information technologies in tourism SMEs and how they can benefit from the exploitation of information technology in their operations without violating privacy, with a special focus in hotel sector. We discuss how current technologies have shaped the new era of tourism and we discuss the travel 2.0 challenges, the transformation that the Web 2.0 and social networking brought to tourism sector, their applications to the domains such as the wikitravel, travel blogs, social networking communities, as well as the underlying technologies for these applications. More specifically, we discuss how the use of internet has transformed the hotel sector and we highlight the importance of the adoption of user friendly policies for the protection of user data. Finally, we propose a model for the protection of privacy that tourism companies need to consider when adopting these technologies in order to comply with the legislation and adopt user friendly trust policies.

Original languageEnglish
Title of host publicationWeb Information Systems Engineering - WISE 2010 Workshops - WISE 2010 International Symposium WISS and International Workshops CISE, MBC, Revised Selected Papers
Pages331-342
Number of pages12
DOIs
StatePublished - 7 Oct 2011
EventWorkshops on Web Information Systems Engineering, WISE 2010: 1st International Symposium on Web Intelligent Systems and Services, WISS 2010, 2nd International Workshop on Mobile Business Collaboration, MBC 2010 and 1st Int. Workshop on CISE 2010 - Hong Kong, China
Duration: 12 Dec 201014 Dec 2010

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6724 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

OtherWorkshops on Web Information Systems Engineering, WISE 2010: 1st International Symposium on Web Intelligent Systems and Services, WISS 2010, 2nd International Workshop on Mobile Business Collaboration, MBC 2010 and 1st Int. Workshop on CISE 2010
CountryChina
CityHong Kong
Period12/12/1014/12/10

Keywords

  • hotels
  • policies
  • privacy
  • social networking
  • travel 2.0

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    Coutras, C., Kafeza, E., & Kafeza, I. (2011). Adoption of information technology policies in the tourism sector in the era of WEB2.0. In Web Information Systems Engineering - WISE 2010 Workshops - WISE 2010 International Symposium WISS and International Workshops CISE, MBC, Revised Selected Papers (pp. 331-342). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6724 LNCS). https://doi.org/10.1007/978-3-642-24396-7_26