Adventure tourism motivation and destination loyalty

A comparison of decision and non-decision makers

Shintaro Sato, Hany Kim, Richard J. Buning, Munehiko Harada

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Abstract

Through a survey method, this study compares the process of how travel decision makers (DMs) and non-decision makers (Non-DMs) are motivated to travel and how they develop destination loyalty in an adventure tourism setting. The term 'DMs' refers to those individuals who make travel choices for a trip while 'Non-DMs' are those who take the trip but do not make the travel choices (e.g. family members). Data were collected from Japanese rafting tourists (N=597) in Niseko, a famous adventure sport destination. The results demonstrate that the tourism motivations of DMs and Non-DMs differ, with DMs being more likely to pursue excitement compared to Non-DMs, who tend to be more motivated by family-related needs. The findings also show that DMs' destination loyalty is predicted by rafting services and cultural aspects of the destination. However, tourist satisfaction failed to mediate the relationship between pull motivations and destination loyalty for the DM group. Furthermore, these destination attributes also predicted Non-DMs' destination loyalty indirectly through tourist satisfaction. Destination marketers in adventure tourism settings should understand that the key to successful destination marketing isto develop destination loyalty among Non-DMs by satisfying their expected destination attributes while at the same time providing extraordinary experiences that exceed the expectations of the DM.

Original languageEnglish
Pages (from-to)74-81
Number of pages8
JournalJournal of Destination Marketing and Management
Volume8
DOIs
StatePublished - 1 Jun 2018

Fingerprint

Adventure tourism
Decision maker
Destination loyalty
Destination
Tourist satisfaction
Destination marketing
Marketers
Pull
Tourism
Tourists

Keywords

  • Adventure tourism
  • Decision maker
  • Destination loyalty
  • Tourism motivation
  • White-water rafting

Cite this

Sato, Shintaro ; Kim, Hany ; Buning, Richard J. ; Harada, Munehiko. / Adventure tourism motivation and destination loyalty : A comparison of decision and non-decision makers. In: Journal of Destination Marketing and Management. 2018 ; Vol. 8. pp. 74-81.
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Adventure tourism motivation and destination loyalty : A comparison of decision and non-decision makers. / Sato, Shintaro; Kim, Hany; Buning, Richard J.; Harada, Munehiko.

In: Journal of Destination Marketing and Management, Vol. 8, 01.06.2018, p. 74-81.

Research output: Contribution to journalArticleResearchpeer-review

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