Anthropomorphism and Human-Robot Interaction

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ROBOTS ARE FAST becoming a part of everyday life. Indeed, robots are now deployed in retail stores (see Figure 1), warehouses, hospitals, factories, and so on to perform tasks conventionally done by humans. Nestlé uses a humanoid robot “Pepper” to sell coffee makers in department stores in Japan; people buy ice cream from a fully automated ice cream franchise, RoboFusion; Cobalt’s KnightScope security robots patrol streets in New York City. Such encounters will only increase as the global market for service.

Original languageEnglish
Pages (from-to)80-85
Number of pages6
JournalCommunications of the ACM
Issue number2
StatePublished - 25 Jan 2024


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