Characteristics of effective auto-reply emails: Politeness and perceptions

Anne Edstrom; Jennifer D. Ewald

doi:10.1016/j.techsoc.2019.01.005

Characteristics of effective auto-reply emails: Politeness and perceptions

Anne Edstrom
, Jennifer D. Ewald

Research output: Contribution to journal › Article › peer-review

4 Scopus citations

Abstract

There is an extensive body of previous research that examines the role of politeness in email communication [1–10], but information about its role in the specific subtype of auto-reply messages is much more limited [10]. The present pilot study, grounded in Brown and Levinson's Politeness Theory (1987), further develops this line of investigation by considering readers' perceptions of positive and negative politeness strategies in auto-reply email as well as other features that they report considering when evaluating a message.

Original language	English
Article number	101112
Journal	Technology in Society
Volume	58
DOIs	https://doi.org/10.1016/j.techsoc.2019.01.005
State	Published - Aug 2019

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10.1016/j.techsoc.2019.01.005

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title = "Characteristics of effective auto-reply emails: Politeness and perceptions",

abstract = "There is an extensive body of previous research that examines the role of politeness in email communication [1–10], but information about its role in the specific subtype of auto-reply messages is much more limited [10]. The present pilot study, grounded in Brown and Levinson's Politeness Theory (1987), further develops this line of investigation by considering readers' perceptions of positive and negative politeness strategies in auto-reply email as well as other features that they report considering when evaluating a message.",

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AB - There is an extensive body of previous research that examines the role of politeness in email communication [1–10], but information about its role in the specific subtype of auto-reply messages is much more limited [10]. The present pilot study, grounded in Brown and Levinson's Politeness Theory (1987), further develops this line of investigation by considering readers' perceptions of positive and negative politeness strategies in auto-reply email as well as other features that they report considering when evaluating a message.

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DO - 10.1016/j.techsoc.2019.01.005

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JO - Technology in Society

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Characteristics of effective auto-reply emails: Politeness and perceptions

Abstract

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