Comparative content analysis of professional, semi-professional, and user-generated restaurant reviews

Anish A. Parikh, Carl Behnke, Barbera Almanza, Doug Nelson, Mihaela Vorvoreanu

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

This study examines the content of professional, semi-professional, and user-generated reviews. By comparing these three review types, this study was able to identify characteristics and factors unique to each type of review. Although, the amount of discourse in a particular factor varied, food is clearly the most important review factor regardless of review type. Semi-professional reviews emphasize atmosphere and décor more than both newspaper and user-generated reviews, while price factors were more prevalent in semi-professional reviews and user-generated reviews than in newspaper reviews. Understanding the varied structures of review types provides guidance for both restaurateurs and review users.

Original languageEnglish
Pages (from-to)497-511
Number of pages15
JournalJournal of Foodservice Business Research
Volume20
Issue number5
DOIs
StatePublished - 20 Oct 2017

Keywords

  • Consumer satisfaction
  • content analysis
  • restaurant management
  • restaurant reviews
  • user-generated reviews

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