TY - JOUR
T1 - Comparative content analysis of professional, semi-professional, and user-generated restaurant reviews
AU - Parikh, Anish A.
AU - Behnke, Carl
AU - Almanza, Barbera
AU - Nelson, Doug
AU - Vorvoreanu, Mihaela
PY - 2017/10/20
Y1 - 2017/10/20
N2 - This study examines the content of professional, semi-professional, and user-generated reviews. By comparing these three review types, this study was able to identify characteristics and factors unique to each type of review. Although, the amount of discourse in a particular factor varied, food is clearly the most important review factor regardless of review type. Semi-professional reviews emphasize atmosphere and décor more than both newspaper and user-generated reviews, while price factors were more prevalent in semi-professional reviews and user-generated reviews than in newspaper reviews. Understanding the varied structures of review types provides guidance for both restaurateurs and review users.
AB - This study examines the content of professional, semi-professional, and user-generated reviews. By comparing these three review types, this study was able to identify characteristics and factors unique to each type of review. Although, the amount of discourse in a particular factor varied, food is clearly the most important review factor regardless of review type. Semi-professional reviews emphasize atmosphere and décor more than both newspaper and user-generated reviews, while price factors were more prevalent in semi-professional reviews and user-generated reviews than in newspaper reviews. Understanding the varied structures of review types provides guidance for both restaurateurs and review users.
KW - Consumer satisfaction
KW - content analysis
KW - restaurant management
KW - restaurant reviews
KW - user-generated reviews
UR - http://www.scopus.com/inward/record.url?scp=84983551809&partnerID=8YFLogxK
U2 - 10.1080/15378020.2016.1219170
DO - 10.1080/15378020.2016.1219170
M3 - Article
AN - SCOPUS:84983551809
SN - 1537-8020
VL - 20
SP - 497
EP - 511
JO - Journal of Foodservice Business Research
JF - Journal of Foodservice Business Research
IS - 5
ER -