Abstract
This study examines the content of professional, semi-professional, and user-generated reviews. By comparing these three review types, this study was able to identify characteristics and factors unique to each type of review. Although, the amount of discourse in a particular factor varied, food is clearly the most important review factor regardless of review type. Semi-professional reviews emphasize atmosphere and décor more than both newspaper and user-generated reviews, while price factors were more prevalent in semi-professional reviews and user-generated reviews than in newspaper reviews. Understanding the varied structures of review types provides guidance for both restaurateurs and review users.
| Original language | English |
|---|---|
| Pages (from-to) | 497-511 |
| Number of pages | 15 |
| Journal | Journal of Foodservice Business Research |
| Volume | 20 |
| Issue number | 5 |
| DOIs | |
| State | Published - 20 Oct 2017 |
Keywords
- Consumer satisfaction
- content analysis
- restaurant management
- restaurant reviews
- user-generated reviews