Conflict with less distress: Promoting team effectiveness

Valerie I. Sessa, Jo Anne Bennett, Carole Birdsall

Research output: Contribution to journalArticle

8 Scopus citations

Abstract

As nurses increasingly turn to teamwork as a viable option for accomplishing a myriad of duties and responsibilities, they are discovering that teamwork can also be a source of conflict and stress. This article suggests that conflict is both inevitable and necessary within a team. A model of conflict is presented that aims not at reducing conflict, but at making it less distressing and thus more effective. The authors trace the influence of pre-conflict conditions and perspective-taking on conflict and ultimately team effectiveness. Finally, to apply the conflict model to practice, two examples are presented demonstrating both an ineffective and an effective use of conflict.

Original languageEnglish
Pages (from-to)57-65
Number of pages9
JournalNursing Administration Quarterly
Volume18
Issue number1
DOIs
StatePublished - 1 Jan 1993

Keywords

  • Conflicts
  • Perspective-talking
  • Team effectiveness
  • Teamwork

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