Critical design elements for service systems

Rashmi Jain, Qing Shu

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationManaging Flexibility
Subtitle of host publicationPeople, Process, Technology and Business
PublisherSpringer India
Number of pages8
ISBN (Electronic)9788132223801
ISBN (Print)9788132223795
StatePublished - 16 Jul 2015

Cite this

Jain, R., & Shu, Q. (2015). Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business (pp. 21-28). Springer India.