Critical design elements for service systems

Rashmi Jain, Qing Shu

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Original languageEnglish
Title of host publicationManaging Flexibility
Subtitle of host publicationPeople, Process, Technology and Business
PublisherSpringer India
Pages21-28
Number of pages8
ISBN (Electronic)9788132223801
ISBN (Print)9788132223795
DOIs
StatePublished - 16 Jul 2015

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Service system

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Jain, R., & Shu, Q. (2015). Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business (pp. 21-28). Springer India. https://doi.org/10.1007/978-81-322-2380-1_2
Jain, Rashmi ; Shu, Qing. / Critical design elements for service systems. Managing Flexibility: People, Process, Technology and Business. Springer India, 2015. pp. 21-28
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Jain, R & Shu, Q 2015, Critical design elements for service systems. in Managing Flexibility: People, Process, Technology and Business. Springer India, pp. 21-28. https://doi.org/10.1007/978-81-322-2380-1_2

Critical design elements for service systems. / Jain, Rashmi; Shu, Qing.

Managing Flexibility: People, Process, Technology and Business. Springer India, 2015. p. 21-28.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

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Jain R, Shu Q. Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business. Springer India. 2015. p. 21-28 https://doi.org/10.1007/978-81-322-2380-1_2