Critical design elements for service systems

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Managing Flexibility
Subtitle of host publication	People, Process, Technology and Business
Publisher	Springer India
Pages	21-28
Number of pages	8
ISBN (Electronic)	9788132223801
ISBN (Print)	9788132223795
DOIs	https://doi.org/10.1007/978-81-322-2380-1_2
State	Published - 16 Jul 2015

Jain, R., & Shu, Q. (2015). Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business (pp. 21-28). Springer India. https://doi.org/10.1007/978-81-322-2380-1_2

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