| Original language | English |
|---|---|
| Title of host publication | Managing Flexibility |
| Subtitle of host publication | People, Process, Technology and Business |
| Publisher | Springer India |
| Pages | 21-28 |
| Number of pages | 8 |
| ISBN (Electronic) | 9788132223801 |
| ISBN (Print) | 9788132223795 |
| DOIs | |
| State | Published - 16 Jul 2015 |
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Jain, R., & Shu, Q. (2015). Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business (pp. 21-28). Springer India. https://doi.org/10.1007/978-81-322-2380-1_2
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Jain, R & Shu, Q 2015, Critical design elements for service systems. in Managing Flexibility: People, Process, Technology and Business. Springer India, pp. 21-28. https://doi.org/10.1007/978-81-322-2380-1_2
Critical design elements for service systems. / Jain, Rashmi; Shu, Qing.
Managing Flexibility: People, Process, Technology and Business. Springer India, 2015. p. 21-28.Research output: Chapter in Book/Report/Conference proceeding › Chapter
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AU - Shu, Qing
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Jain R, Shu Q. Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business. Springer India. 2015. p. 21-28 https://doi.org/10.1007/978-81-322-2380-1_2