Critical design elements for service systems

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Managing Flexibility
Subtitle of host publication	People, Process, Technology and Business
Publisher	Springer India
Pages	21-28
Number of pages	8
ISBN (Electronic)	9788132223801
ISBN (Print)	9788132223795
DOIs	https://doi.org/10.1007/978-81-322-2380-1_2
State	Published - 16 Jul 2015

Cite this

Jain, R., & Shu, Q. (2015). Critical design elements for service systems. In Managing Flexibility: People, Process, Technology and Business (pp. 21-28). Springer India. https://doi.org/10.1007/978-81-322-2380-1_2

@inbook{9af2a059fef94c86af96ce35d67d0272,

title = "Critical design elements for service systems",

author = "Rashmi Jain and Qing Shu",

year = "2015",

month = jul,

day = "16",

doi = "10.1007/978-81-322-2380-1_2",

language = "English",

isbn = "9788132223795",

pages = "21--28",

booktitle = "Managing Flexibility",

publisher = "Springer India",

}

TY - CHAP

T1 - Critical design elements for service systems

AU - Jain, Rashmi

AU - Shu, Qing

PY - 2015/7/16

Y1 - 2015/7/16

UR - http://www.scopus.com/inward/record.url?scp=84956484702&partnerID=8YFLogxK

U2 - 10.1007/978-81-322-2380-1_2

DO - 10.1007/978-81-322-2380-1_2

M3 - Chapter

AN - SCOPUS:84956484702

SN - 9788132223795

SP - 21

EP - 28

BT - Managing Flexibility

PB - Springer India

ER -