Erratum for: "Interpreting the success of, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

Richard E. Kopelman, Andy Y. Chiou, Louis J. Lipani, Zhu Zhu

Research output: Contribution to journalComment/debate

Original languageEnglish
Pages (from-to)79
Number of pages1
JournalGlobal Business and Organizational Excellence
Issue number6
StatePublished - Sep 2012

Cite this