Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

Richard E. Kopelman, Andy Y. Chiou, Louis J. Lipani, Zhu Zhu

Research output: Contribution to journalComment/debate

Original languageEnglish
Pages (from-to)79
Number of pages1
JournalGlobal Business and Organizational Excellence
Volume31
Issue number6
DOIs
StatePublished - 1 Sep 2012

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title = "Erratum for: {"}Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job{"} from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35",
author = "Kopelman, {Richard E.} and Chiou, {Andy Y.} and Lipani, {Louis J.} and Zhu Zhu",
year = "2012",
month = "9",
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language = "English",
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journal = "Global Business and Organizational Excellence",
issn = "1932-2054",
publisher = "John Wiley and Sons Inc.",
number = "6",

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T2 - "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

AU - Kopelman, Richard E.

AU - Chiou, Andy Y.

AU - Lipani, Louis J.

AU - Zhu, Zhu

PY - 2012/9/1

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DO - 10.1002/joe.21456

M3 - Comment/debate

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JO - Global Business and Organizational Excellence

JF - Global Business and Organizational Excellence

SN - 1932-2054

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