Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

Richard E. Kopelman; Andy Y. Chiou; Louis J. Lipani; Zhu Zhu

doi:10.1002/joe.21456

Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

Richard E. Kopelman
, Andy Y. Chiou
, Louis J. Lipani
, Zhu Zhu

Management

Research output: Contribution to journal › Comment/debate

Original language	English
Pages (from-to)	79
Number of pages	1
Journal	Global Business and Organizational Excellence
Volume	31
Issue number	6
DOIs	https://doi.org/10.1002/joe.21456
State	Published - Sep 2012

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10.1002/joe.21456

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Kopelman, R. E., Chiou, A. Y., Lipani, L. J., & Zhu, Z. (2012). Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35. Global Business and Organizational Excellence, 31(6), 79. https://doi.org/10.1002/joe.21456

Kopelman, Richard E. ; Chiou, Andy Y. ; Lipani, Louis J. et al. / Erratum for : "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35. In: Global Business and Organizational Excellence. 2012 ; Vol. 31, No. 6. pp. 79.

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author = "Kopelman, \{Richard E.\} and Chiou, \{Andy Y.\} and Lipani, \{Louis J.\} and Zhu Zhu",

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Kopelman, RE, Chiou, AY, Lipani, LJ & Zhu, Z 2012, 'Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35', Global Business and Organizational Excellence, vol. 31, no. 6, pp. 79. https://doi.org/10.1002/joe.21456

Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35. / Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J. et al.
In: Global Business and Organizational Excellence, Vol. 31, No. 6, 09.2012, p. 79.

Research output: Contribution to journal › Comment/debate

TY - JOUR

T1 - Erratum for

T2 - "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

AU - Kopelman, Richard E.

AU - Chiou, Andy Y.

AU - Lipani, Louis J.

AU - Zhu, Zhu

PY - 2012/9

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U2 - 10.1002/joe.21456

DO - 10.1002/joe.21456

M3 - Comment/debate

AN - SCOPUS:84864861451

SN - 1932-2054

VL - 31

SP - 79

JO - Global Business and Organizational Excellence

JF - Global Business and Organizational Excellence

IS - 6

ER -

Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

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