Erratum for: "Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job" from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35

Richard E. Kopelman, Andy Y. Chiou, Louis J. Lipani, Zhu Zhu

Research output: Contribution to journal › Comment/debate

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