Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job

Richard E. Kopelman, Andy Y. Chiou, Louis J. Lipani, Zhu Zhu

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Fingerprint

Dive into the research topics of 'Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job'. Together they form a unique fingerprint.

Business & Economics