Measuring service utilities in service value networks

Jinluan Ren, Liping Zhao, Bo Li, Lihua Liu, Ruben Xing

Research output: Contribution to journalArticleResearchpeer-review

Abstract

In spite of the importance of service value networks (SVNs) in today's service sectors, academic studies of SVNs, in terms of their formalisms, models and value creation processes, are still lacking, with only sporadic publications available. This paper intends to make a contribution to the formal studies of SVNs with a threefold aim: (1) to provide an overview of existing work on value creation processes in SVNs and SVN models, (2) through this exposition, to propose a formalism for measuring service utility for SVNs, and (3) to illustrate this formalism through a real world SVN scenario based on China's mobile services market. The proposed formalism consists of a formal definition of service utilities for both primitive and complex services and a systematic approach with repeatable processes for measuring these utilities. Among several potential practical uses, this formalism can be embedded into a software system as a decision tool for service selection, composition and pricing. In addition, it can also serve as a business services analysis tool during the early stages of developing software intensive service systems, where business service abstractions can be represented as SVNs.

Original languageEnglish
Pages (from-to)1-26
Number of pages26
JournalInternational Journal of Information Systems in the Service Sector
Volume9
Issue number2
DOIs
StatePublished - 1 Apr 2017

Fingerprint

Industry
Chemical analysis
Costs
Value network
Service value
Formalism
Business services
Value creation

Keywords

  • Cross-organizational business processes
  • Extended business collaboration model
  • Multiparty service engagements
  • Value chain

Cite this

Ren, Jinluan ; Zhao, Liping ; Li, Bo ; Liu, Lihua ; Xing, Ruben. / Measuring service utilities in service value networks. In: International Journal of Information Systems in the Service Sector. 2017 ; Vol. 9, No. 2. pp. 1-26.
@article{d0ccfab046924ddba643653120cb2a9f,
title = "Measuring service utilities in service value networks",
abstract = "In spite of the importance of service value networks (SVNs) in today's service sectors, academic studies of SVNs, in terms of their formalisms, models and value creation processes, are still lacking, with only sporadic publications available. This paper intends to make a contribution to the formal studies of SVNs with a threefold aim: (1) to provide an overview of existing work on value creation processes in SVNs and SVN models, (2) through this exposition, to propose a formalism for measuring service utility for SVNs, and (3) to illustrate this formalism through a real world SVN scenario based on China's mobile services market. The proposed formalism consists of a formal definition of service utilities for both primitive and complex services and a systematic approach with repeatable processes for measuring these utilities. Among several potential practical uses, this formalism can be embedded into a software system as a decision tool for service selection, composition and pricing. In addition, it can also serve as a business services analysis tool during the early stages of developing software intensive service systems, where business service abstractions can be represented as SVNs.",
keywords = "Cross-organizational business processes, Extended business collaboration model, Multiparty service engagements, Value chain",
author = "Jinluan Ren and Liping Zhao and Bo Li and Lihua Liu and Ruben Xing",
year = "2017",
month = "4",
day = "1",
doi = "10.4018/IJISSS.2017040101",
language = "English",
volume = "9",
pages = "1--26",
journal = "International Journal of Information Systems in the Service Sector (IJISSS)",
issn = "1935-5688",
publisher = "IGI Global Publishing",
number = "2",

}

Measuring service utilities in service value networks. / Ren, Jinluan; Zhao, Liping; Li, Bo; Liu, Lihua; Xing, Ruben.

In: International Journal of Information Systems in the Service Sector, Vol. 9, No. 2, 01.04.2017, p. 1-26.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Measuring service utilities in service value networks

AU - Ren, Jinluan

AU - Zhao, Liping

AU - Li, Bo

AU - Liu, Lihua

AU - Xing, Ruben

PY - 2017/4/1

Y1 - 2017/4/1

N2 - In spite of the importance of service value networks (SVNs) in today's service sectors, academic studies of SVNs, in terms of their formalisms, models and value creation processes, are still lacking, with only sporadic publications available. This paper intends to make a contribution to the formal studies of SVNs with a threefold aim: (1) to provide an overview of existing work on value creation processes in SVNs and SVN models, (2) through this exposition, to propose a formalism for measuring service utility for SVNs, and (3) to illustrate this formalism through a real world SVN scenario based on China's mobile services market. The proposed formalism consists of a formal definition of service utilities for both primitive and complex services and a systematic approach with repeatable processes for measuring these utilities. Among several potential practical uses, this formalism can be embedded into a software system as a decision tool for service selection, composition and pricing. In addition, it can also serve as a business services analysis tool during the early stages of developing software intensive service systems, where business service abstractions can be represented as SVNs.

AB - In spite of the importance of service value networks (SVNs) in today's service sectors, academic studies of SVNs, in terms of their formalisms, models and value creation processes, are still lacking, with only sporadic publications available. This paper intends to make a contribution to the formal studies of SVNs with a threefold aim: (1) to provide an overview of existing work on value creation processes in SVNs and SVN models, (2) through this exposition, to propose a formalism for measuring service utility for SVNs, and (3) to illustrate this formalism through a real world SVN scenario based on China's mobile services market. The proposed formalism consists of a formal definition of service utilities for both primitive and complex services and a systematic approach with repeatable processes for measuring these utilities. Among several potential practical uses, this formalism can be embedded into a software system as a decision tool for service selection, composition and pricing. In addition, it can also serve as a business services analysis tool during the early stages of developing software intensive service systems, where business service abstractions can be represented as SVNs.

KW - Cross-organizational business processes

KW - Extended business collaboration model

KW - Multiparty service engagements

KW - Value chain

UR - http://www.scopus.com/inward/record.url?scp=85012164812&partnerID=8YFLogxK

U2 - 10.4018/IJISSS.2017040101

DO - 10.4018/IJISSS.2017040101

M3 - Article

VL - 9

SP - 1

EP - 26

JO - International Journal of Information Systems in the Service Sector (IJISSS)

JF - International Journal of Information Systems in the Service Sector (IJISSS)

SN - 1935-5688

IS - 2

ER -