Motives for reading and articulating user-generated restaurant reviews on Yelp.com

Anish Parikh, Carl Behnke, Mihaela Vorvoreanu, Barbara Almanza, Barbara Almanza

Research output: Contribution to journalArticle

24 Scopus citations

Abstract

Purpose – The purpose of this research is to examine why and when restaurant consumers use and contribute user-generated reviews. This research is needed to determine the relevance of user-generated restaurant reviews in the current marketplace. Design/methodology/approach – The research methodology is based on a quantitative approach, and focused on current Yelp.com users as its population. Questions focused on the amount of usage, motives for usage, level of trust, users’ tendencies to seek novelty in restaurants and motives for contribution. Findings – Users tend to trust the reviews on Yelp.com and engage in the community aspects of the platform. Yelp.com users also are altruistic in their motivation for contributing reviews to Yelp.com. Yelp.com users who access it tend to act on the information found within the reviews. Originality/value – Research articles have focused on user-generated reviews in the past; however, few have examined motivations of using and posting restaurant reviews. The value of conducting research comes from being able to understand the importance of user-generated restaurant reviews for customers in a comprehensive manner.

Original languageEnglish
Pages (from-to)160-176
Number of pages17
JournalJournal of Hospitality and Tourism Technology
Volume5
Issue number2
DOIs
StatePublished - 12 Aug 2014

Keywords

  • Motivation
  • Restaurant reviews
  • User-generated reviews
  • Virtual communities
  • Yelp
  • e-WOM

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