Abstract
Using data from the New Jersey Child Support Institute, this article evaluated the professional knowledge of child support workers before and after a training program and examined how changes in knowledge influenced their perceived job performance. The findings found that child support workers only answered 54.5% of the questions correctly on the pre-training assessment. The training program significantly improved workers' knowledge of child support enforcement and that the increase in knowledge was associated with a 0.64 standard deviations of perceived job improvement for worker. The findings highlight the importance of training in a continually changing profession.
Original language | English |
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Pages (from-to) | 135-145 |
Number of pages | 11 |
Journal | Human Service Organizations Management, Leadership and Governance |
Volume | 38 |
Issue number | 2 |
DOIs | |
State | Published - Mar 2014 |
Keywords
- child support
- job performance
- knowledge
- professional training
- structured training