Using data from the New Jersey Child Support Institute, this article evaluated the professional knowledge of child support workers before and after a training program and examined how changes in knowledge influenced their perceived job performance. The findings found that child support workers only answered 54.5% of the questions correctly on the pre-training assessment. The training program significantly improved workers' knowledge of child support enforcement and that the increase in knowledge was associated with a 0.64 standard deviations of perceived job improvement for worker. The findings highlight the importance of training in a continually changing profession.
|Number of pages||11|
|Journal||Human Service Organizations Management, Leadership and Governance|
|Publication status||Published - Mar 2014|
- child support
- job performance
- professional training
- structured training