The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals

Chien Chung Huang, Chieh Wen Liu, Brad Forenza, Andrew J. Germak, Mia Sena, Katie Findley

Research output: Contribution to journalArticle

2 Scopus citations

Abstract

Using data from the New Jersey Child Support Institute, this article evaluated the professional knowledge of child support workers before and after a training program and examined how changes in knowledge influenced their perceived job performance. The findings found that child support workers only answered 54.5% of the questions correctly on the pre-training assessment. The training program significantly improved workers' knowledge of child support enforcement and that the increase in knowledge was associated with a 0.64 standard deviations of perceived job improvement for worker. The findings highlight the importance of training in a continually changing profession.

Original languageEnglish
Pages (from-to)135-145
Number of pages11
JournalHuman Service Organizations Management, Leadership and Governance
Volume38
Issue number2
DOIs
StatePublished - Mar 2014

Keywords

  • child support
  • job performance
  • knowledge
  • professional training
  • structured training

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