The retaliatory feedback problem

Evidence from ebay and a proposed solution

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

2 Citations (Scopus)

Abstract

Online auctions are an increasingly popular avenue for completing electronic transactions. Many online auction sites use some type of reputation (feedback) system-where parties to a transaction can rate each other. However, retaliatory feedback threatens to undermine these systems. Retaliatory feedback occurs when one party in a transaction believes that the other party will leave them a negative feedback if they do the same. This chapter examines data gathered from E-Bay in order to show that retaliatory feedback exists and to categorize the problem. A simple solution to the retaliatory feedback problem-feedback escrow-is described.

Original languageEnglish
Title of host publicationExamining the Concepts, Issues, and Implications of Internet Trolling
PublisherIGI Global
Pages246-253
Number of pages8
ISBN (Electronic)9781466628045
ISBN (Print)1466628030, 9781466628038
DOIs
StatePublished - 31 Jan 2013

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Malaga, R. (2013). The retaliatory feedback problem: Evidence from ebay and a proposed solution. In Examining the Concepts, Issues, and Implications of Internet Trolling (pp. 246-253). IGI Global. https://doi.org/10.4018/978-1-4666-2803-8.ch016
Malaga, Ross. / The retaliatory feedback problem : Evidence from ebay and a proposed solution. Examining the Concepts, Issues, and Implications of Internet Trolling. IGI Global, 2013. pp. 246-253
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Malaga, R 2013, The retaliatory feedback problem: Evidence from ebay and a proposed solution. in Examining the Concepts, Issues, and Implications of Internet Trolling. IGI Global, pp. 246-253. https://doi.org/10.4018/978-1-4666-2803-8.ch016

The retaliatory feedback problem : Evidence from ebay and a proposed solution. / Malaga, Ross.

Examining the Concepts, Issues, and Implications of Internet Trolling. IGI Global, 2013. p. 246-253.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

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Malaga R. The retaliatory feedback problem: Evidence from ebay and a proposed solution. In Examining the Concepts, Issues, and Implications of Internet Trolling. IGI Global. 2013. p. 246-253 https://doi.org/10.4018/978-1-4666-2803-8.ch016