Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology

Keyphrases

• Customer Satisfaction 100%
• Technology Paradox 100%
• Performance Ambiguity 100%
• Self-service Technology 100%
• Trust in Technology 100%
• ICT Services 50%
• Consumer Trust 50%
• Survey Data 50%
• Managerial Implications 50%
• Customer Satisfaction Level 50%
• Controlled Chaos 50%
• Online Banking 50%
• Enslavement 50%
• Banking Customers 50%
• Consumer Technology 50%
• Contextual Control 50%

Social Sciences

• Self-Service 100%
• Survey Analysis 50%