Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology

Devon S. Johnson, Fleura Bardhi, Dan T. Dunn

Research output: Contribution to journalArticlepeer-review

161 Scopus citations

Fingerprint

Dive into the research topics of 'Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology'. Together they form a unique fingerprint.

Keyphrases

Social Sciences