Working Alliances Promote Desirable Outcomes: A Study of Case Management in the State of Alabama in the USA

Tyrone C. Cheng, Celia C. Lo, Bethany G. Womack

Research output: Contribution to journalArticle

Abstract

This study was an examination of clients' outcomes in community-based case management, specifically those outcomes' relationships to clients' characteristics and to working alliances between case manager and client. Study data were collected using a survey of adults who received help from community-based social service agencies (n=101). Results showed that client-case manager working alliances promoted improvement in client problems, although improvement was hindered by worsening problem severity. Clients' outcomes were not significantly associated with their health, mental health or substance-use problems, or with social support they enjoyed, or with their gender, ethnicity, age or agency serving them. Based on this study, working alliance is an effective, even essential, intervention alleviating clients' problems.

Original languageEnglish
Pages (from-to)147-162
Number of pages16
JournalBritish Journal of Social Work
Volume49
Issue number1
DOIs
StatePublished - 1 Jan 2019

Fingerprint

case management
Case Management
Outcome Assessment (Health Care)
Social Work
Social Support
Mental Health
Health
manager
Case Managers
mobile social services
community
social support
ethnicity
mental health
examination
gender
Surveys and Questionnaires
health

Keywords

  • Care management
  • case management
  • working alliance

Cite this

Cheng, Tyrone C. ; Lo, Celia C. ; Womack, Bethany G. / Working Alliances Promote Desirable Outcomes : A Study of Case Management in the State of Alabama in the USA. In: British Journal of Social Work. 2019 ; Vol. 49, No. 1. pp. 147-162.
@article{22f7ddd921c940b487a5b097846949a0,
title = "Working Alliances Promote Desirable Outcomes: A Study of Case Management in the State of Alabama in the USA",
abstract = "This study was an examination of clients' outcomes in community-based case management, specifically those outcomes' relationships to clients' characteristics and to working alliances between case manager and client. Study data were collected using a survey of adults who received help from community-based social service agencies (n=101). Results showed that client-case manager working alliances promoted improvement in client problems, although improvement was hindered by worsening problem severity. Clients' outcomes were not significantly associated with their health, mental health or substance-use problems, or with social support they enjoyed, or with their gender, ethnicity, age or agency serving them. Based on this study, working alliance is an effective, even essential, intervention alleviating clients' problems.",
keywords = "Care management, case management, working alliance",
author = "Cheng, {Tyrone C.} and Lo, {Celia C.} and Womack, {Bethany G.}",
year = "2019",
month = "1",
day = "1",
doi = "10.1093/bjsw/bcy030",
language = "English",
volume = "49",
pages = "147--162",
journal = "British Journal of Social Work",
issn = "0045-3102",
publisher = "Oxford University Press",
number = "1",

}

Working Alliances Promote Desirable Outcomes : A Study of Case Management in the State of Alabama in the USA. / Cheng, Tyrone C.; Lo, Celia C.; Womack, Bethany G.

In: British Journal of Social Work, Vol. 49, No. 1, 01.01.2019, p. 147-162.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Working Alliances Promote Desirable Outcomes

T2 - A Study of Case Management in the State of Alabama in the USA

AU - Cheng, Tyrone C.

AU - Lo, Celia C.

AU - Womack, Bethany G.

PY - 2019/1/1

Y1 - 2019/1/1

N2 - This study was an examination of clients' outcomes in community-based case management, specifically those outcomes' relationships to clients' characteristics and to working alliances between case manager and client. Study data were collected using a survey of adults who received help from community-based social service agencies (n=101). Results showed that client-case manager working alliances promoted improvement in client problems, although improvement was hindered by worsening problem severity. Clients' outcomes were not significantly associated with their health, mental health or substance-use problems, or with social support they enjoyed, or with their gender, ethnicity, age or agency serving them. Based on this study, working alliance is an effective, even essential, intervention alleviating clients' problems.

AB - This study was an examination of clients' outcomes in community-based case management, specifically those outcomes' relationships to clients' characteristics and to working alliances between case manager and client. Study data were collected using a survey of adults who received help from community-based social service agencies (n=101). Results showed that client-case manager working alliances promoted improvement in client problems, although improvement was hindered by worsening problem severity. Clients' outcomes were not significantly associated with their health, mental health or substance-use problems, or with social support they enjoyed, or with their gender, ethnicity, age or agency serving them. Based on this study, working alliance is an effective, even essential, intervention alleviating clients' problems.

KW - Care management

KW - case management

KW - working alliance

UR - http://www.scopus.com/inward/record.url?scp=85062400188&partnerID=8YFLogxK

U2 - 10.1093/bjsw/bcy030

DO - 10.1093/bjsw/bcy030

M3 - Article

AN - SCOPUS:85062400188

VL - 49

SP - 147

EP - 162

JO - British Journal of Social Work

JF - British Journal of Social Work

SN - 0045-3102

IS - 1

ER -